In short
Log in to Casual Mums at members.casualmums.com/login. If you've forgotten your password, use the reset option on the log-in page and follow the email sent to the address you joined with. The billing name is shown at checkout. Cancel in Settings > Billing, and delete your account from avatar > Settings > Delete Account.
This website holds the guides. Your account lives in the members area, so that's where you log in: members.casualmums.com/login.
Forgotten password
Use the forgotten-password option on the log-in page and follow the instructions sent to the email address on your account. If the email doesn't arrive within a few minutes:
- check your spam or junk folder, and any "promotions" or "other" tab;
- make sure you're using the address you joined with, which may be a separate dating address;
- if you no longer have access to that address, contact the members help centre.
If you share a device with your children, don't let the browser save your password, and log out when you're done. Our guide to keeping dating private has more on phones and shared tablets.
Asked for ID?
If you signed up through a VPN, or your account has been flagged, you may be asked to complete an ID and selfie check before you can carry on. It's done in the members area. How it works explains the check and the optional ID badge.
A charge you don't recognise
Memberships are billed under the name shown at checkout in the members area. If you don't think you, or anyone with access to your card, signed up, contact the help centre with the date and amount. Never send your full card number. Prices explains how renewal works.
Cancelling and deleting
- Stop renewals: Settings > Billing.
- Delete your account: click your avatar, then Settings > Delete Account.
Cancelling stops future payments but leaves your profile visible. To leave completely, cancel first and then delete. For anything else, see contact.
Questions people ask
I've forgotten which email I joined with.
Try each address you use, starting with any you keep for dating. If none work, contact the members help centre with your username and the date and amount of any payment.
Can I cancel without logging in?
Cancelling is done in Settings > Billing in the members area. If you can't get in, contact the members help centre and say you want to stop the renewal.
Sources
Checked 17 October 2026. Spotted something out of date? Tell us.